No, we do not have phones. All the support we have through the chat on the website. Yes, it is unusual, but convenient and allows to reduce the price of services.
We refused the phone. The telephone communication is time consuming and causes many mistakes. You are in touch with the developers of the project, we know everything about the service and we will quickly resolve your issue. One of the quality indicators for us, is to provide a service so, that there was no need for a call or request to technical support.
It seems that it is more convenient to call: to tell 2 addresses and the phone number is quicker and easier, than typing the same in the form on the site. However, the probability a mistake is high.
Couriers constantly on the way, it is noisy around. It is necessary to keep in head a lot of information on several orders. In such circumstances, it is easy to forget something or mix it up. We solved this problem with our system.
The robot sends the courier all the data for the order via Telegram. The error probability is minimized.
All issues on problem cases are also resolved via Telegram. It takes less time to solve each problem. We make changes quickly to the system to avoid a repetition of the problem in the future.